Privacy Policy

Introduction

Vaayu Home Appliances India Pvt. Ltd. (“Vaayu”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide to us through our website, forms, applications, and other digital channels.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal data when you visit or use our website www.vaayuindia.com (“Website”) or interact with us.

By using our Website or submitting your information through our forms, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you interact with us, we may collect the following information:

A. Information you provide directly

• Full name
• Company/organisation name
• Job title/designation
• Mobile number
• Email address
• City and state
• Business address
• Information relating to your HVAC or cooling requirements
• Project details and site information
• Information submitted for dealership/distributorship enquiries
• Information submitted when requesting quotations or product information
• Information submitted when applying for employment
• Resume/CV and professional information
• Any other information you voluntarily provide through our forms, email, WhatsApp, telephone, or other communication channels.

B. Information collected automatically

• IP address
• Browser type
• Device type
• Operating system
• Website pages visited
• Date and time of access
• Referring website
• Approximate location information
• Website usage and interaction information.

This information may be collected through cookies, analytics tools, pixels, tags, and similar technologies.

2. How We Use Your Personal Data

We may use your personal data for legitimate business purposes, including:

• Responding to enquiries and requests
• Providing product information and technical information
• Preparing quotations and proposals
• Understanding your cooling, HVAC, or project requirements
• Arranging site visits, demonstrations, consultations, or meetings
• Processing dealership or distributorship enquiries
• Providing customer service and after-sales support
• Processing service, warranty, and AMC-related requests
• Processing job applications and recruitment
• Communicating with you regarding products, services, projects, or enquiries
• Sending business updates, product information, or marketing communications where permitted
• Improving our Website, products, services, and customer experience
• Understanding Website traffic and user behaviour
• Preventing fraud, misuse, security incidents, and unauthorised access
• Complying with applicable laws, regulations, legal proceedings, and governmental requirements.

3. Consent

Where required by applicable law, we will seek your consent before processing your personal data.

Our privacy notice and consent mechanisms are intended to explain what personal data is being collected and why it is being processed. India's DPDP framework requires processing to be based on lawful purposes, including consent or specified legitimate uses, as applicable.

Where processing is based on consent, you may withdraw your consent, subject to applicable law and any consequences that may result from such withdrawal.

4. Marketing Communications

If you provide your contact information and consent to receive communications from us, we may contact you through:

• Email
• Telephone
• SMS
• WhatsApp
• Other permitted communication channels.

You may request to stop receiving promotional communications at any time by contacting us or using the unsubscribe mechanism provided in the communication.

Withdrawal of consent for marketing communications will not affect processing that is necessary for legitimate business, contractual, legal, service, or other permitted purposes.

5. Sharing of Personal Data

We do not sell your personal data.

We may share personal data where reasonably necessary with:

• Employees and authorised representatives of Vaayu
• Dealers, distributors, service partners, or project partners where required to fulfil your request
• Technology and hosting service providers
• CRM, communication, analytics, recruitment, or customer-support service providers
• Professional advisers such as legal, accounting, or consulting professionals
• Government authorities, regulators, courts, or law-enforcement agencies where required by applicable law
• Other parties where you have provided appropriate consent or where disclosure is otherwise permitted by law.

Where third-party service providers process personal data on our behalf, we seek to use appropriate contractual and security measures.

6. Cookies and Similar Technologies

Our Website may use cookies and similar technologies to:

• Enable essential Website functionality
• Remember preferences
• Understand Website usage
• Measure advertising and marketing performance
• Improve Website performance and user experience
• Support relevant communications and campaigns.

Third-party services such as analytics, advertising, social-media, or marketing platforms may also use cookies, pixels, tags, or similar technologies in accordance with their own privacy policies.

Where required by applicable law, we will provide appropriate choices or consent mechanisms for non-essential cookies and similar technologies.

7. Third-Party Websites and Services

Our Website may contain links to third-party websites, social media platforms, payment services, recruitment platforms, or other external services.

Vaayu is not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policies of those third parties before providing them with personal information.

8. Recruitment Information

If you apply for a position through our Website or recruitment forms, we may collect information including your name, contact details, resume/CV, qualifications, experience, current/expected compensation, notice period, location, and other information relevant to recruitment.

We use this information to:

• Evaluate your application
• Contact you regarding recruitment
• Conduct interviews and assessments
• Consider you for current or future suitable opportunities
• Complete recruitment and onboarding processes where applicable.

Recruitment information will be handled only for appropriate employment and recruitment-related purposes and in accordance with applicable law.

9. Data Security

We take reasonable technical and organisational measures designed to protect personal data against unauthorised access, misuse, loss, alteration, disclosure, or destruction.

However, no method of transmission over the Internet or method of electronic storage can be guaranteed to be completely secure.

Accordingly, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted to or stored by us.

10. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business and transaction records, handling enquiries, recruitment, resolving disputes, enforcing agreements, complying with legal obligations, and meeting legitimate business requirements.

When personal data is no longer required, we may securely delete, anonymise, or otherwise dispose of it in accordance with applicable law and our internal retention practices.

11. Your Rights

Subject to applicable law, you may have rights relating to your personal data, including the ability to:

• Request information about the processing of your personal data
• Request correction of inaccurate or incomplete personal data
• Request deletion of personal data where applicable
• Withdraw consent where processing is based on consent
• Raise a grievance or complaint regarding the processing of your personal data
• Exercise other rights available to you under applicable data-protection laws.

Requests may be submitted using the contact details provided in this Privacy Policy.

The DPDP Act provides data principals with rights and mechanisms concerning their personal data and grievances.

12. Children's Privacy

Our Website and services are not intended to knowingly collect personal data from children except where permitted and handled in accordance with applicable law.

If you believe that a child has provided personal data to us without appropriate consent or authorisation, please contact us so that we can take appropriate action.

13. International Data Transfers

Some of our technology, hosting, analytics, communication, recruitment, or other service providers may process information from locations outside India.

Where personal data is transferred or processed outside India, we will take measures required under applicable Indian law and applicable contractual or regulatory requirements.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, services, legal requirements, or privacy practices.

The updated version will be published on this page with a revised “Last Updated” date.

We encourage you to review this page periodically.

15. Grievance and Privacy Contact

If you have questions, requests, concerns, or complaints regarding this Privacy Policy or the processing of your personal data, please contact us:

We will review and respond to privacy-related requests in accordance with applicable law.

16. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes shall be subject to the jurisdiction of the courts having appropriate jurisdiction over the registered office of Vaayu, subject to applicable law.